Calls
Elicia AI provides a comprehensive suite of call features to help your team stay productive and compliant.
Audio Recording
All calls are automatically recorded and securely stored. You can replay any call for training, quality assurance, or compliance purposes.
Analytics
Access detailed analytics for every call, including duration, outcome, agent performance, and more. Use these insights to optimize your team's workflow.
AI Summary
After each call, Elicia AI generates a concise summary, highlighting key points and next steps. This saves time and ensures nothing is missed.
AI Transcription
Full transcriptions are available for every call. Transcripts are searchable and can be exported for further analysis or compliance.
Accessing Call Data
- Go to the Calls section in Elicia AI.
- Search, filter, and review call recordings, summaries, and transcripts.
- Download or export data as needed for training or compliance.